We accept refunds, our policy lasts 30 days for refunds on retail items.
Please notify us at email@example.com within 30 days after your purchase has been delivered - this will be checked according to the tracking information provided. If 30 days have gone by since your package was delivered, unfortunately we can’t offer you a refund.
Free Promotional items are not liable for a refund.
If you have ordered a promotional item in specific color variants, we may have to ship random colors due to absolutely high demand.
Due to the nature of these promotions, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is non-refundable as it goes towards shipping the item, this money is handed over to the postal services.
Please allow up to 60 days from the date of dispatch for your order to arrive, while we usually see packages arrive between 2-4 weeks, there are various reasons why a package might be delayed. Weather disasters, customs issues and holiday backlogs from postal services are some of the main reasons of delayed delivery, so we kindly ask you to allow 60 days to give enough time for logistical issues.
Gear Hero will not be held accountable for any issues with postal services, we will assist you if the worst case arises and we need to locate where your parcel is, we will provide any information we have to help you in a dispute with your local postal service. We will not be held liable for any loss or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from occurring.
Refunds will be processed back to the card-issuing bank within 7-10 working days.
We do not accept refunds if the customer changes their mind after their order unless this is done within a 24 hour period of the order being made.
Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
We send items for processing the very same day that they are made. If a change needs to be made to your order please email us at firstname.lastname@example.org within 24 hours and we will accommodate, If the cancellation request is made after 24 hours we cannot make changes to it.
In the event of a cancellation request, we will provide a refund or exchange based on your requirements.
Though we highly encourage you to double check sizes and variations prior to placing an order with us, we fully understand that things come up and mistakes can be made.
If you received an item that is damaged or faulty, we would happily replace the item at no additional cost to you.
Please notify us at email@example.com within 3 days after your purchase has been delivered - this will be checked according to the tracking information provided. If 3 days have gone by since your package was delivered, unfortunately we can’t offer you a return.
Several types of goods are exempt from being returned:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item is damaged, defective or faulty we offer a free of charge replacement item or a full refund.
The following information is needed as evidence for us to process your request quicker:
Free Promotional items that do not come in various sizes are not liable for a return.
Due to the nature of these promotions, there is no return applicable because you are not paying for the item. You pay for shipping, but that cost is non-refundable as it goes towards shipping the item, this money is handed over to the postal services.