When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved.
Your credit card information is not stored on our servers.
If you decide to use PayPal, all of your information stays with PayPal and falls under their encryption and security protocols. We have no access to any of your PayPal details apart from the customer email address.
We accept all major credit cards (VISA, Mastercard, AMEX), PayPal payments and Apple Pay.
We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
Gear Hero process all orders in USD (United States Dollar). While the content of your cart will be displayed in your local currency, you will checkout using USD at the most current exchange rate. If we are receiving funds into one of our international accounts, you may be charged a small transactional fee which will be shown on your bank statement.
Our payment processor Stripe has control of what to accept or decline, we do not have any power over this as we do not have access to your billing credentials.
If for any reason you have tried to place an order with your credit card and have been declined, you can use PayPal Express checkout which does not require a PayPal account, you can use your billing details as normal and PayPal will handle the transaction.
Though we highly encourage you to double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made.
We send items for processing the very same day that they are made. If a change needs to be made to your order please email us at firstname.lastname@example.org within 24 hours and we will accommodate, If a change or cancellation request is made after 24 hours we cannot make changes to your order.
Please make sure your email is correct when you place an order. Kindly check your SPAM or JUNK folder to see if your confirmation email was sent there.
If you have not received anything from us at all, you may have entered your email address incorrectly, please send us an email at email@example.com with your order number and we will look into this for you.
Orders will be processed within 1-7 business days from the order date and shipped immediately the next business day after processing, we process orders between Monday - Friday. Please note that we don't ship on weekends.
Most orders are handled and shipped out direct from manufacturers overseas. While we usually see packages arrive between 2-4 weeks, there are various reasons why a package might be delayed. Weather disasters, customs issues and holiday backlogs from postal services are some of the main reasons of delayed delivery, so we kindly ask you to allow 60 days to give enough time for logistical issues.
Please allow extra time for your order to be processed during holidays and sale seasons.
We will provide a tracking number shortly after the order has been shipped and when the postal service assign one, you can use the TRACK ORDER section on our store to then check up on your purchase. The tracking service works for worldwide destinations and will automatically detect everything for you.
Free Promotional items may not be liable for Tracked and Insured shipping
We may sometimes use Tracked and Insured shipping for certain delivery destinations when shipping Free Promotional Items, this varies by product.
As soon as the postal service assign a tracking number to your order, a notification email will be sent directly to you.
We do not have any insight or control into their database to check your order apart from when they decide to update the tracking information, usually if you do not see any update to your tracking it means the order is currently in transit and will update as soon as it is scanned for domestic delivery.
We provide free tracked and insured shipping worldwide for all retail items in store.
All free items are subject to a shipping and handling charge to cover delivery costs to the postal services.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country.
For further details of charges, please contact your local customs office.
We process orders to ensure our customers receive their products as early as possible.
If you have a multi-product order with us, often times some will arrive earlier than others - this is completely normal and is a result of our efficient supply chain process.
**No refunds applicable to "Free + Shipping" & Promotional Products** A return will be available if there was a mistake on our side. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us at firstname.lastname@example.org to discuss your refund. We send items for processing the very same day that they are made. If a cancellation needs to be made to your order please email us at email@example.com and we will do our best to accommodate that change, BUT we can not make any promises. If the order has already been prepared by our fulfilment center we cannot make changes to it.
All return shipping fees of retail (non-free) items and other miscellaneous fees are the responsibility of the customer.
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
All of our transactions are based in US Dollars. Our payment gateway may charge you a transaction fee if we are accepting the funds into our international account. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Please email us at firstname.lastname@example.org and we'll respond within 24 hours.